"I try to push myself, to see how far I can get." The description accurately reflects Frank's experience. He joined Moore Stephens in 2000 as the result of a merger and systematically developed his accountancy and people skills. As an associate he drove forward the integration of the offices in Meise and Brussels.
You learn things fastest out in the field. Our personnel need to be given the space to gain experience. At Moore Stephens we offer them the opportunity to develop and to take on new responsibilities.
"We provide coaching and support and place them in positions of trust. This approach has taken me to a level that I would never previously have thought possible. My hope is that I can give younger employees at Moore Stephens the opportunity to develop in the same way."
Frank has noted how employees these days are able to switch quickly from one activity to another, which is a real bonus in today's market. Clients are increasingly demanding, which gives the manager an important role to play. "We help staff and clients to strike the right balance. That is my role: to pick up clients' queries and to support our staff in responding to them." Frank has adopted a simple principle in managing his team: health before family, family before work. "It isn't always easy to achieve this", he says. "There are times when work has to come first. But that's only a problem if work then continues to take priority over health and family."
The office Frank runs in Brussels has an outstanding team spirit and this is something he takes into account when recruiting new staff. Personality is at least as important as qualifications. "Our recruitment is driven by the needs of the team", he says. "If there's a choice between someone with perfect skills who doesn't fit in with the team and another candidate in the opposite position, then the decision is easily made." Frank approaches the active recruitment of clients in a similar way. "You need to be straight with people from day one. You want this to be a long-term relationship, so it makes no sense to start off by saying 'yes' when you mean 'no'."