GE OIL& GAS: an improved customer service and better operational efficiency

GE Oil & Gas is a world leader in high tech devices and services for all sectors of the petroleum and gas industry. The company has a global workforce of over 20,000 and operates in more than a hundred countries.

Expertise offered by Moore Stephens

  • APICS Premier Channel Partner (Belgium)
  • Extensive certification programmes for Lean, Demand Planning (IBF) and Demand Driven MRP
  • SME portfolio for eligible companies

What the client wanted

GE Oil & Gas appealed to APICS in order to improve its customer services and raise operational efficiency. With targeted materials management as its strategic leverage, the company created a team for the purpose of improving on-time deliveries by 30 percentage points.

Our approach

  • Introduction and composition of a multinational materials management team
  • Implementation of a best practices guide
  • Setting and creating benchmarks so that the programme results could be measured

The result

  • +30% increase in on-time deliveries
  • 30% reduction in lead times
  • 50% rise in capacity occupation
  • Say/do ratio in excess of 95%
  • 150 employees participated in the APICS CPIM training course
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