Change management as an enabler for secured Supply Chain processes

Customer challenge

  • An established brand in the world of ventilation and air-conditioning (HVAC) wanted to cut in half their lead times, wanted to introduce new production lines and chose to implement a new ERP system.
  • The company was short staffed and missing in-house capabilities to successfully transition and manage all of these changes.

Approach

  • Change management was key in our approach as the decision for the new ERP system encountered some resistance from the workforce.
  • We organised training sessions for a 60 person warehouse team, via a sub team approach.
  • We increased buy-in by showing the value of the new system to the team (with barcode scanning at each production step and warehouse movement).
  • Continued communication to the team, with the team and in the end, by the team: involving operators as key-users in the training really made the difference and we were able to mobilise the entire group.
  • In the last phase of the project we put theory into practice by performing real-life exercises. We again stressed that there was room for making errors and consequently, people felt more at ease while taking their first steps in the newly trained ERP system.

Results

  • We ensured successful end-user training for the go-live of the new ERP system.
  • We delivered the training materials and a successful training program.
  • The team embraced the changes.

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